What is the privacy policy at Playnix.com? At Playnix.com we believe your personal information should remain private. We do not sell, rent, or distribute any information about our customers to any third parties. When you make an online purchase, we do not automatically place you on our mailing list. We will use your E-mail address solely for the purpose of confirming your order, corresponding with you regarding an order, or responding to specific questions from you. We do not use cookies. Are my online transactions secure? We use Secure Socket layers (SSL), an advanced encryption technology that works with most browsers. This makes your transaction safe and secure. Your credit card information is never stored. When entering your credit card information, you are on a secure server so that no one can intercept your information. What is the return policy at Playnix.com? Playnix.com wants you to be happy with your purchases. We understand that mistakes and duplications do occur. We will gladly accept unopened and undamaged products, within 30 days of purchase, for a prompt refund. In the event that you received a defective product, we will be happy to replace the item. There is a return form on the bottom of the packing slip. Please fill out the form and include it with any returned merchandise. Please be sure to include your name, address, daytime phone number, and order number. If you have a defective item, we will be happy to issue a UPS call tag and pick the item up. If an item is returned for any other reason, shipping is the responsibility of the customer. If you have any questions regarding our return policy, please E-mail us.  Do you offer gift wrapping?All gifts are wrapped free of charge. Please select the style, of gift wrap, you would like when you add your items to the shopping cart. We try to keep the gift wrap shown in stock at all times: however, if we run out, we will pick another similar gift wrap for your gifts. How soon will my order be filled? We try to keep all items in stock and ready to ship. In the event we are out of an item, or there will be a delay in shipping out your order, we will E-mail you immediately for directions. Orders will be shipped Monday through Friday via UPS. All orders will be filled within 3 business days of receipt of your order. You will receive an E-mail verifying your order has been shipped, along with the UPS tracking numbers for your convenience. May I ship to different addresses? At Playnix.com, we are happy to mail your purchases to different addresses. A separate order must be placed for each different shipping address. You will receive an E-mail confirmation and UPS tracking number for each order. What are my payment options? You may pay for your order securely over the Internet using Visa, MasterCard, Discover, or American Express. If you do not wish to pay for your order over the Internet, please print your order and: 1) FAX your order to (303)789-4344. You may put down your credit card information, or give us a phone number to call you for the information. 2) call us at 1-888-PLAYNIX (1-888-752-9649) or 303-761-5662 to place your order. Be sure to reference your Internet order number to receive free shipping. 3) mail the order form, along with your check or money order. Orders paid by check will not be shipped for 7 business days after receipt of your order. Please send your order and check or money order to :
Does Playnix.com have a Personal Shopper? The Personal Shopper will be glad to help you pick out the perfect toy for your wonderful child! The Personal Shopper will contact you by E-mail, or be happy to call you, to discuss toy suggestions. Just E-mail the Personal Shopper, at the bottom of the Toy Page, and let us take care of the rest! Does Playnix.com have a catalog? If you would like a catalog, of toys or swing sets, please E-mail us, and we will be glad to send them out to you. What are my shipping options? FREE STANDARD SHIPPING on orders over $25 within the Continental USA! Shipping will be provided by UPS Ground service. We cannot ship to P.O. Boxes, so please be sure to provide a street address. Orders sent to APO/FPO addresses will be sent U.S. Priority mail. Additional charges may be incurred. We will E-mail you, for your approval, before your package is shipped. Orders sent to Hawaii, Alaska, or US Territories: Packages will be sent by UPS Air or through the Post Office. We will E-mail, or call you, with the shipping charges before your package is shipped. We may not be able to ship large items, or those weighing over 30 pounds. If there is a shipping problem, we will E-mail you immediately. Express service: At Playnix.com we realize there are often critical deadlines to be met. We do offer UPS 3-day select, UPS Second Day Air, UPS Next Day Air, and Saturday delivery. We will E-mail, or call you, with the shipping charges before your package is shipped. International Orders: Playnix.com does offer International Shipping. We will E-mail you with shipping charges for your approval. International Packages will not be shipped without your approval. We will also notify you if the package can be insured -- not available to all International destinations. We may not be able to ship large items, or those weighing over 30 pounds. If there is a shipping problem, we will E-mail you immediately. |
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